LEAD TIMES – C'est La Vie Online

⚠️ QUICK HEADS UP! ⚠️ Please be advised that all orders require a 10-15 working day lead time from the date of payment confirmation on our end. WE UNFORTUNATELY DO NOT ACCEPT RUSH ORDERS! 🚫

LEAD TIMES

ChatG

Let's discuss our lead times to ensure a smooth experience. Personalized gifting is an art, and we invest time and effort to create beautiful gifts. Please familiarize yourself with our procedures:

  1. Order Confirmation:

    • Your order is captured upon receipt of payment or proof. Immediate payments without proof of payment may cause delays.

  2. No Rush Orders:

    • We don't accept rush orders to maintain high-quality service and product delivery.

  3. Lead Time Summary:

    • Design Lead Time (Jan-Oct): 3-5 working days
    • Design Lead Time (Nov-Dec): 5-7 working days
    • Total Order Lead Time (Jan-Oct): 10-15 working days
    • Total Order Lead Time (Nov-Dec): 15-20 working days

  4. Operational Hours:

    • Mon-Thu: 08h00 - 16h30
    • Fri: 08h00 - 15h00
    • Weekends and holidays: CLOSED

  5. Supplied Artwork:

    • Clients can provide print-ready artwork, reducing design lead time.
    • Ensure quality; low-quality artwork produces low-quality prints.

  6. Load Shedding:

    • Unplanned power cuts may cause a 1-2 day delay, communicated if applicable.

  7. Deliveries:

    • We offer courier delivery via The Courier Guy.
    • Delivery lead times: 1-3 working days in Gauteng, 2-5 working days for ECO delivery.
    • OVN (overnight) service available at an extra cost.

  8. Collections:

    • Montana Park, Pta location for collections.
    • Collections by appointment during working hours only.

Please be thorough in understanding our process before confirming your order. We appreciate your cooperation.