LEAD TIMES

Let's discuss our lead times to ensure a smooth experience. Personalized gifting is an art, and we invest time and effort to create beautiful gifts. Please familiarize yourself with our procedures:

Order Confirmation:

Your order is captured upon receipt of payment or proof. Immediate payments without proof of payment may cause delays.

No Rush Orders:

We don't accept rush orders to maintain high-quality service and product delivery.

Lead Time Summary:

Design Lead Time (Jan-Oct): 3-5 working days
Design Lead Time (Nov-Dec): 5-7 working days
Total Order Lead Time (Jan-Oct): 10-15 working days
Total Order Lead Time (Nov-Dec): 15-20 working days

Operational Hours:

Mon-Thu: 08h00 - 16h30
Fri: 08h00 - 15h00
Weekends and holidays: CLOSED

Supplied Artwork:

Clients can provide print-ready artwork, reducing design lead time.
Ensure quality; low-quality artwork produces low-quality prints.

Load Shedding:

Unplanned power cuts may cause a 1-2 day delay, communicated if applicable.

Deliveries:

We offer courier delivery via The Courier Guy.
Delivery lead times: 1-3 working days in Gauteng, 2-5 working days for ECO delivery.
OVN (overnight) service available at an extra cost.

Collections:

Montana Park, Pta location for collections.
Collections by appointment during working hours only.

Please be thorough in understanding our process before confirming your order. We appreciate your cooperation.