Due to the nature of our business and services offered, C’est La Vie Design and Create (Pty) Ltd cannot exchange one product for another and therefore if the dissatisfaction of a product is caused by something C’est La Vie Design and Create (Pty) Ltd caused, we will try and resolve the matter to the best of our ability and to the best possible
method for the best result and satisfaction to the client preference. C’est La Vie Design and Create (Pty) Ltd will try and replace the product as soon as it is possible, however in the event where we cannot meet the deadline, we will offer a full refund. Please do note you as the client have 48 hours after receipt of the order to lodge a complaint regarding any item in your order. If you fail to lodge a complaint within the 48 hours (this includes weekends, public holidays or company closure times) then you will forfeit the faulty product replacement and standard fees apply. C’est La Vie Design and Create (Pty) Ltd will not replace any product (in the case where it is our mistake) after the 48 hour time frame.
Please also be aware that in the case where the client wants a refund but has worn the item and then chooses to return it then the client will forfeit the correction/refund of the product. This also applies to worn and then washed products. Should the client not return a product or item in the form it was received, or returning a damaged item, the client will forfeit the refund. The client must return the item/product in the exact same way it was received. No refund will made to any self-damaged or sabotaged items.
In the case where the client attempts to fix the product themselves without consulting the CLV Design team or chooses to have someone else make adjustments and fixes instead of returning the product/s to CLV Design will also forfeit their refund or correction of the error and standard fees will apply to correct the tampered with product. In the case where it is not possible to correct the tampered with product, the client will have the choice to pay for a new product or forfeit the product and it will be returned to the client as received by CLV Design. CLV Design will not replace any product that has been tampered with in any way without our knowledge. Any changes made to one of our products will not be refunded and the client will void their replacement.
Upon agreement between C’est La Vie Design and Create (Pty) Ltd and the client regarding the refund, the product must first be returned to C’est La Vie Design and Create (Pty) Ltd by the client within 7 working days from the day the complaint was lodged, Upon receipt of the product the team will evaluate the product and then base their decision on the condition the product has been received in. If the product is used in any way and not returned in a proper condition and or damaged, the refund will not be applied. In order for the client to successfully receive a refund, the client must return the product to the C’est La Vie Design and Create (Pty) Ltd premises in Montana Park, Pta in proper condition, the product must not have been used at all and the product must not have been tampered with, then C’est La Vie Design and Create (Pty) Ltd will refund the client in full and if the client used a courier service to return the product to C’est La Vie Design and Create (Pty) Ltd and upon receipt of the invoice from the courier company, C’est La Vie Design and Create (Pty) Ltd will also refund the courier fee in full.
Please note: If a incorrect product or product size was delivered to the client (meaning the client approved the layouts/invoiced products) C’est La Vie Design and Create (Pty) Ltd will not be held accountable to replace or refund the product. C’est La Vie Design and Create (Pty) Ltd will apply assist the client to receive the correct products thereafter but standard rates and fees will apply.
In the case where the client ordered a custom garment from C’est La Vie Design and Create (Pty) Ltd, the client has 7 days (including weekends) to return a product if the product is not up to standard with regards that the garment or product is perhaps not sewn up to standard (this only applies to our handmade products which gets done by our in-house seamstress). We will attempt to fix the item as soon as possible and return the product to the client. Please do note that the same applies than above mentioned; if the client by any means tampers with the product or garment and attempts to make fixes or changes and after that complains that the product or garment is not up to their standards, the client will forfeit their rights in having the product or garment fixed at no additional cost. You as the client is not permitted at all to make any changes without the knowledge or consent from C’est La Vie Design and Create (Pty) Ltd. Please do note if any self inflicted damages were made by the client and not the product missing a stitch or a hem perhaps pulling loose, C’est La Vie Design and Create (Pty) Ltd will not be held responsible to replace the garment. If after 7 days (including weekends) no complaint or return has been lodged for any handmade garment or product the client will forfeit any rights to lodge a complaint and expect free of charge assistance from C’est La Vie Design and Create (Pty) Ltd. This is not negotiable by any means.